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Collections: Reducing risk and enhancing bottom lines
Collections
are an unpleasant part of business to many people, but
a necessary part. A business must collect money owed
in order to stay in business, and at eWebProfessonals.com
we’ve tried to take the pain way from our clients
when it comes to collections, while staying in compliance
with all legalities, and putting the best possible face
forward.
Collections
is a serious process and requires excellent record keeping,
follow up, and strong communication skills, all skills
that our collections staff has in ample measure.
Our
collections team has implemented both inbound and outbound
calling processes for our financial services clients.
The outbound calls are made for the 1st and 2nd stage
collections from prime and sub-prime mortgage customers
of the client's home mortgage products. The collections
calls are made to delinquent customers to gain a promise
to pay or when acknowledging the payment.
The
collections agents handling these accounts are fully
compliant with the Fair Debt Collections Act. All collections
agents are trained and tested comprehensively on FDCPA.
In addition, production scheduling and call processes
are designed to ensure full adherence to FDCPA at all
times.
While
this is important to you, the bottom line in collections
is collecting funds. Rest assured that the collections
staff at eWebProfessonals.com takes collections duties
very seriously, and will do everything possible, legal
and ethical to secure collections for you, our client.
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