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Extending support to increase accuracy and reduce turnaround
time
EWP provides backend support and processes voluminous
transactions for its clients. We provide expertise for
both, contact and non-contact services. Our systematic
approach towards training, quality control and service
delivery helps our agents / associates, process transactions
and consistently perform above the client's enterprise
averages.
Reduce costs and consistently provide quality outputs
in:
• Claims registration, adjudication and
processing
• Application processing
• Order fulfillment
• Information verification and confirmation
• Skip tracing
• Payroll processing
• Research, analyze and resolve escalated
cases
• Account maintenance and changes
• Correspondence management
• Data conversion
Re-engineering and Value-added Services
Sharing benefits, improving processes and removing inefficiencies
Our co-sourcing model seamlessly integrates with and
works as an extension of our clients.EWP has introduced,
developed and used various tools to bring process improvements,
productivity gains and quality enhancements. Some of
our initiatives have also been replicated by our clients.
Share best practices and add value through:
• Creation, updation and re-engineering
of training processes and manuals
• Introducing transitioning methodologies
• Customized and real-time reporting tools
• New technology / applications implementations
• Domain training and tailored hiring processes
• Introduction of middleware for automation
and efficiencies
• Quality management tools such as Six Sigma,
Pareto, Kano Analysis,
• Fish Bone Analysis, Time and Motion Study
for process improvements
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